Closing an online casino account is a big step, and we get that. At casino aphrodite, we work to keep the closure process straightforward and fair for our Belgian users. This page covers both voluntary closures and those we initiate, what happens to your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We outline the steps we take and the legal reasoning behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, reach out to our support team before you act. We revisit these procedures on a regular basis.

Account Closure Request for Belgium Users

For players in Belgium and wish to close your Aphrodite Casino account, you can do it anytime by reaching out to support or via the self-service options in your settings. We confirm your identity to block unauthorised requests. Once that check passes, we disable your login and halt all promotional messages. Your real-money balance stays withdrawable after the closure, in line with the usual checks. We aim to complete voluntary closures within two business days. Active bonuses and unfinished wagering might be forfeited, and we clarify that before you confirm. We handle every request fairly and will not charge a closure fee. A confirmation email lands in your inbox once the account is shut.

Steps for Closure

1. Submit a closure request through your account settings or from your registered email address.
2. Finish identity verification if we ask for it, with an ID document or proof of address.
3. Acknowledge that you understand active bonuses will be forfeited.
4. Choose a withdrawal method for any real-money balance still in the account.
5. Get a confirmation email once logins are no longer possible.

Handling of Finances of Deposits and Rewards

Closing your account does not mean saying farewell to legitimate funds. We reimburse real-money balances after anti-money laundering and identity checks, using the original payment method where feasible. If that method cannot be used, we may ask for alternative verified bank details. We waive a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals proceed via the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps sort out any disputes later.

Data Retention After Account Closing

We retain certain personal and financial data after account closing to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that period closes, we delete or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can nouvelobs.com also contact the Belgian Data Protection Authority, but we advise reaching out to us directly first. We manage all data requests promptly and securely.

Affiliate Program and Legal Information

Our affiliate programme runs under strict Belgian advertising and gambling rules. Affiliates must use only approved Aphrodite Casino materials, mark all content as 18+, steer clear of misleading claims, and never target self-excluded users. We oversee affiliate activity and may pause or end relationships for non-compliance. Terminating an affiliate agreement is distinct from terminating a player account. When an affiliate agreement concludes, we demand immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup secures Belgian players and keeps our programme honest. We document every affiliate decision.

Affiliate Responsibilities After Termination

• Utilize only approved Aphrodite Casino creatives and promotional text.
• Explicitly label all material as 18+ and include responsible gambling messages where required.
• Refrain from guaranteed-win claims, fake scarcity, and targeting of excluded persons.
• Remove all brand content immediately after termination.

Operator-Initiated Closure

Aphrodite Casino could close an account without you asking if we spot potential fraud, a breach of terms, a identity verification failure, or a lawful order from Belgian authorities. We take action only after an internal assessment and always notify you by email. Funds you’re legally entitled to withdraw are repaid after compliance verifications. In grave cases, like laundering or fraud, we may freeze funds and notify the relevant Belgian authority. This action is uncommon and we ensure it is proportionate. We document the reason in our records but only disclose what the law permits. We also honour decisions made by the national exclusion register.

Overview

Aphrodite Casino manages account closure for Belgian users as a regulated, fair process. You can close your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances are refunded to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and pull our materials after termination. Data retention lasts only as long as the law requires. If you’re considering closure, begin in your account settings or contact support. We’re here to help if questions arise.

FAQ

How do I close my Aphrodite Casino profile in Belgium?

You can file a closure request through your account settings or by contacting support from your registered email address. We confirm your identity to stop unauthorised changes. Once verified, we terminate the account and send a confirmation email. Most voluntary closures complete within two business days. If identity checks are required, it might take a little longer, but we keep you posted at each step.

Will I lose my remaining balance if I close my account?

No. A legitimate real-money balance stays yours. We transfer funds after anti-money laundering and identity checks. If the original payment method is unavailable, we ask for alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.

Is it possible for Aphrodite Casino close my account without my request?

Yes, in limited circumstances. We may suspend an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and release any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.

How long does account closure take?

Voluntary closures usually are completed within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.

What occurs to active bonuses when my account closes?

Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We explain this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.

Will closing my player account affect my affiliate account?

No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.

What period do you keep my data after closure?

We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we delete or anonymize the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We don’t use closed-account data for marketing without separate consent.